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Terms

Terms and Conditions 

Last updated: 4/30/18 

Please read these Terms and Conditions carefully before using the http://www.lunahydroponics.com website operated by us.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

If you wish to purchase any product or service made available through Luna Hydroponcis, you may be asked to supply certain information relevant to your purchase.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Luna Hydroponics.

Luna Hydroponics has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that

Luna Hydroponics shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. 

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

The terms and conditions set forth below (the “terms”) govern you while on this site on the World Wide Web (the “site”) and are legally binding on you. If you do not agree with any of the listed conditions, do not access or otherwise use this site or any information contained on this site. Your use of the site shall be deemed to be your agreement to each of the terms set forth below

General use Restrictions

All information, documents, products and services, trademarks, logos, graphics, and images (“Materials”) provided on this site are copyrighted or trademarked and are the property of Luna Hydroponics. Any unauthorized use of any material contained on the site may violate copyright laws, trademark laws, the laws of privacy and communications statutes.

Luna Hydroponics grants you the limited right to display the Materials only on your personal computer for your personal use. You agree not to use the materials for any other purpose without the prior written consent of Luna Hydroponics.

Without limitation, you agree not to reproduce, re-distribute, sell, publish, broadcast or circulate any information contained in the materials to anyone, including others in the same company or organization. You may not post content from this site to news groups, mail lists, or bulletin boards. You acknowledge and agree that, except as set forth herein, you have no right to modify, edit, alter or enhance any of the materials in any manner. This limited license terminates automatically, without notice to you, if you breach any of these terms. Upon termination you agree to immediately destroy any printed or downloaded materials.

You agree not to “frame” or “mirror” any materials or third-party content contained on this site on any other server or internet based device without the advanced written permission of Luna Hydroponics, Inc or its licensors, respectively. 

Certain areas of this site are password restricted to authorized users (“Restricted Areas”) If you are an authorized user of the Restricted Areas, you agree that you are entirely responsible for the confidentiality of your password and account information, and agree to notify Luna Hydroponics immediately if your password is lost, stolen, disclosed to an unauthorized third party, or otherwise may have been compromised. You agree that you are entirely responsible for any and all activities which occur under your account, including any fees which may be incurred under your password protected account whether or not you are the individual who undertakes such activities. You agree to immediately notify Luna Hydroponics of any unauthorized use of your account or any other breach of security in relation thereof known to you.

You acknowledge that this site may include certain inaccuracies or typographical errors which may affect the quality of materials and third-party content. You acknowledge that the materials or any third-party content have not been independently verified or authenticated in whole or in part by Luna Hydroponics, and agree that Luna Hydroponics does not warrant the accuracy or timeliness of materials or the third-party content, and further agree that Luna Hydroponics has no liability for any omissions in the materials and content, whether provided by Luna Hydroponics or any third-party.

General disclaimer

Services and Materials are intended only for Luna Hydroponics customers and are provided only for your convenience. Luna Hydroponics grants you no license or property rights to any such Services and Materials. Luna Hydroponics does not warrant the accuracy, completeness, or reliability of Services and Materials and other items contained on this server or any other server. Therefore, you are not to rely on any Services and Materials provided in this site unless we expressly advise you in writing that you can…Please do not rely upon or utilize the Services and Materials to purchase, sell, trade, or transact in any securities. Note that information provided herein does not meet disclosure requirements of regulatory bodies as may be required in different countries, including but not limited to, the U.S. Securities Exchange Commission. Please do not make any investment decisions based upon Services and Materials provided herein.

The service and materials are provided by Luna Hydroponics on an as is basis, and Luna Hydroponics expressly disclaims any and all warranties, express or implied, including without limitation warranties of merchantability and fitness for a particular purpose, with respect to any service or materials. The information regarding Private Investment and any information contained in this Web Site do not constitute an offer by Luna Hydroponics of any of its securities nor does it constitute a request for an offer to buy any securities. Although you may freely download Services and Materials from this and related sites, Luna Hydroponics retains all trademark right and copyright on all text and graphics. You have no right to reproduce them in any way other than for your personal use.

Limitation of Liability

To the maximum extent permitted by applicable law, Luna Hydroponics shall not be liable to you or third-party claiming through you for any damage suffered as a result of your displaying, copying or downloading information or material contained on this site. In no event shall Luna Hydroponics be liable to you or any third-party for any indirect, extraordinary, exemplary, punitive, special incidental or consequential damages (including loss of data, revenue, profits or other economic advantage) however arising, whether for breach or in tort even if Luna Hydroponics has previously advised of the possibility of such possible damage.

Local Laws

Luna Hydroponics controls and operates this site from its headquarters in the United States of America. If you use this site from outside the United States of America, you are entirely responsible for compliance with applicable local laws, including but not limited to the export and import laws of other countries in relation to the materials and third-party content.

Violation of Terms of This Site

If you violate the terms of this site, Luna Hydroponics reserves the right to terminate service to you without further notice or explanation. Luna Hydroponics preferred course of action is to advise you of your inappropriate behavior and advise you of any corrective action. However, flagrant violations of these Terms as determined by Luna Hydroponics in its sole discretion; will result in immediate termination of service.

Any action related to these Terms will be governed by California Law and controlling U.S. Law without regard to the choice or conflicts of law provisions of any jurisdiction. You agree to the jurisdiction of the courts located in San Francisco County, California for the resolution of all disputes arising from or related to these Terms and/or your use of the site.

The failure of Luna Hydroponics to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Luna Hydroponics in writing. The Terms comprises the entire agreement between you and Luna Hydroponics and supersede all prior or contemporaneous negotiations, discussions or agreements, if any, between the parties regarding the subject matter contained herein. Your use of the Site, however, is subject to the additional disclaimers and caveats that may appear throughout the site.

Trademarks

Luna Hydroponics are trademarks of Luna Hydroponics in the United States and other countries. Unauthorized use or duplication of these marks is strictly prohibited by law.

Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED HEREIN, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESSED OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE. EXCEPT AS EXPRESSLY STATED HEREIN, WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BY USING AND PURCHASING PRODUCTS FROM THIS SITE, YOU AGREE THAT, IN NO EVENT, SHALL WE OR OUR REPRESENTATIVES, BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.

Return and Warranty Policies for Individual Brands

Kind LED: 90 day returns (two light limit); 3 year warranty

GORILLA GROW TENT RETURN, REFUND, AND ORDER CANCELLATION POLICY
Gorilla Grow Tents honor a 30-day money back guarantee provided the below conditions are met and followed.

CANCELLATIONS

When a new order is placed and payment (deposits included) has been secured, Luna Hydroponics immediately expends energy, time, and care toward the completion of the ordered product(s).  Due to this, any orders cancelled prior to shipping are subject to a 25% restocking fee, which covers the incurred costs associated with processing new orders.

REFUNDS AND RETURNS

In-Person Return Instructions
Here are the basic steps:
1. All products MUST be returned in good condition, in original boxes to ensure a full credit.
2. Our representative will process your return and issue you a credit. Please allow
5-10 business days for the credit to appear on your billing statement.

3. Pack the item securely in the ORIGINAL PACKAGING. Please DO NOT throw away the original packaging your material came in. Enclose a copy of the invoice.
4. All products must be returned in good condition, in original boxes to ensure full credit.
5. For a system return, we will create the bill of lading and make the shipping
arrangements for you. We will then issue the credit minus the cost of shipping
both ways.
6. Contact Luna Hydroponics at 650.242.5825 before you ship the return package for the correct shipping address.
7. Keep the Return Tracking Number from the package you are returning to ensure
that the package is returned to the warehouse.
8. You can expect a refund in the same form of payment originally used for
purchase usually within 5-10 business days of our receiving your returned
product. Delays may be experienced in the case of incomplete returns.

Please note that your original shipping costs will not be refunded. 
*ALL RETURNS ARE SUBJECT TO A 25% RE-STOCKING FEE

VENDOR WARRANTY REPLACEMENT POLICY AND PROCEDURE

Gorilla Grow Tents have a 1-year warranty on craftsmanship.  The Warranty/Replacement policy is valid for original purchasers with valid receipt.  User negligence and normal wear and tear are not covered under warranty.

 

**The shipping fee to return products will be covered by the customer.**  

4.  Once Gorilla Grow Tent receives the faulty product, it will be examined and either be refurbished or replaced.  If the tent proves to be functioning appropriately, the same tent will be returned to the customer at the customer’s expense.

5.  Any replacement will be sent back to the specified customer shipping address.

**Gorilla Grow Tent will cover the return shipping fee.**

 

DAMAGE CLAIM POLICY AND PROCEDURE

Currently damages to Gorilla Grow Tent shipments occur less than 1% of the time.  In the unfortunate event that damages do occur, the following procedure and timeline must be followed in order to ensure the expeditious delivery of a replacement system and a claim being filed with the damaging carrier.

1.  When customer receives their Gorilla Grow Tent, the external packaging must be inspected for any rips, tears, punctures, abrasions, creases, or any marks that may indicate damage on the interior.

2.  Customer will then inspect contents alongside the delivering driver.

3.  Significant damages should be refused by customer and signed for by driver.

4.  Light cosmetic damages not affecting functionality may be accepted by customer and acknowledged and signed for by driver.

5.  Damages not noticed and seen with driver present may still be claimed as concealed damages.

6.  Gorilla Grow Tent MUST BE NOTIFIED OF THE DAMAGES (concealed or signed for) WITHIN 48 HOURS IN ORDER TO SUCCESSFULLY BEGIN A CLAIM WITH THE SHIPPING COMPANY.  Customers exceeding this time   frame may be penalized with a delay and/or forfeiture of a replacement, and/or financial penalties.

7.  The assigned Gorilla Grow Tent representative will require pictures and a description of the damages.

8.  Once the required pictures and description are received, a pick-up of the damaged product, and the shipment of a replacement product will be scheduled.

9.  Provided that all of the above requirements are met, Gorilla Grow Tent will make every effort to send a replacement system within 72 hours.  However, extenuating circumstances may prevent 100% adherence to this policy. Damages occurring during product back orders, high volume periods, holidays, or for other reasons may take additional time to deliver.

Gorilla Grow Tent LEGAL DISCLAIMER

Gorilla Grow Tent, Inc. products were designed with the intention of creating a contained, ideal growing environment for plants, vegetables, fruits, and herbs as a solution to the dilemma of certain locales and outdoor climates being unsuitable for growing and producing healthy plants.

Gorilla Grow Tent, Inc.’s products are to be used for lawful purposes only.  It is the responsibility of you as the purchaser to know and abide by all laws pertaining to the use of your Gorilla Grow Tent, Inc. product.

Gorilla Grow Tent, Inc. will not be held liable for any unlawful state or federal activity arising out of the post-sale use of our products.  By agreeing to the terms & conditions, you as the purchaser are attesting to the lawful use of our product and are thereby solely responsible for acting in conformance with all applicable regulations.

Contact Us

If you have any questions about these Terms, please contact us at customerservice@lunahydroponics.com